Contact Us

We'd love to hear from you! Get in touch with the Xelptra team.

Our Contact Information

Have questions about Xelptra or need assistance? Our friendly support team is here to help you with any inquiries about our social casino simulator.

Contact Person

Mark Yu

Address

5724 Olsen Coves Suite 834
Lake Yvetteport, NM 61582

Email

[email protected]

Phone

(629) 771-2092 x284

Support Hours

Monday - Friday: 9am - 8pm EST

Saturday - Sunday: 10am - 6pm EST

Send Us a Message

Use the form below to get in touch with our team. We'll respond to your inquiry as soon as possible.

Find Us

Visit our headquarters in Lake Yvetteport

Technical Support

Experiencing issues with our app? Our technical team is ready to assist you with any problems you might encounter while using Xelptra.

For fastest response, please include details about your device, operating system, and the specific issue you're facing.

Feedback & Suggestions

We value your input! If you have ideas for new features, game improvements, or any suggestions to enhance your Xelptra experience, we'd love to hear them.

Your feedback helps us make Xelptra the best social casino simulator in Canada.

Business Inquiries

Interested in partnering with Xelptra? We're open to collaboration opportunities with businesses that share our values of responsible entertainment.

Please contact our business development team with details about your proposal.

Frequently Asked Questions

Find quick answers to common questions

To reset your password, go to the login screen and click on "Forgot Password". Enter your email address, and we'll send you instructions to create a new password.

Yes, Xelptra is completely free to play. We offer in-app purchases for additional virtual credits or special features, but they're entirely optional. You can enjoy the full Xelptra experience without spending any real money.

No, Xelptra is a social casino simulator where all gameplay is for entertainment purposes only. You cannot win or lose real money. All credits and rewards in the game have no monetary value and cannot be cashed out.

To join tournaments, navigate to the "Events" tab in the app. There, you'll find all current and upcoming tournaments. Click on any tournament and press the "Join" button. Some tournaments may require a certain level or specific achievements to participate.